on 10-04-2017 09:35 AM
Recently I deposited $100 into my student account (so in addition to what I had, I had $205). Today I made a payment of $32.00 which should have left my account with $173.00. When I checked my accounts I saw that I only had $98.83 left and that $75.00 had been taken out of my account today. I do not recognise the name. What might be going on here?
on 10-04-2017 04:01 PM
Hi @Steffi-95, thanks for your enquiry. Via the Forum I am unable to identify you, so if you are unsure of a transaction on your account, it would be best to speak with our Contact Centre so that they can look into this for you. If you are able to access a PC, you can login to Online Banking and select the "Chat Now" button at the bottom of your screen and discuss this with a consultant between 7am - 6pm Monday - Friday AWST. Alternatively, you can call our Contact Centre on 13 17 19 between 8am - 8pm your local time, 7 days a week for further assistance.