on 08-08-2019 12:17 PM
Sorry to hear this has happened @Santos.
There are a couple of different scenarios here and I'd like to ensure I give you all of the information I can.
If you've transferred funds to an incorrect account number which has been closed or does not exist, this should bounce back within 3 - 5 business days.
If not, you will need to speak with our Contact Centre to request a recall. It can take up to 5 business days to be actioned, a further few weeks for investigation (dependant on where the funds have been sent - this is a worst case scenario!) and there may be a fee.
The team are available 24/7 to help you out, by logging into your Online Banking and selecting "Ask Us" via the Mobile App, or "Message us Now" from a PC. Otherwise, you can give them a call on 13 17 19 - please do let me know how you go.
Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.