on 14-11-2018 06:13 AM
I was trying to install the Bankwest App from Play Store for my new phone Huawei Honor 9i however installation couldn't continue due to device incompatibility.
Attach the screenshot here for your investigation.
I had no issue with installing other banks' App from the Play Store. Can you please help?
on 14-11-2018 09:27 AM
Hi Andrew, thanks for getting in touch. I'm sorry to hear you're having trouble downloading our app, how frustrating!
I've checked with our App Team who have advised that if you Google search "your device isn't compatible with this version google play services", there are links you can follow that will provide troubleshooting for this error. I'm very sorry as I'm unable to paste the links here.
If these don't work, please contact Huawei or the Google Play Store for further assistance. Please let me know how you go.
on 27-11-2018 02:54 AM
for me it was working smooth on my android phone when it was running on android version 6.0.1 however as I have updated to android version 7.1.1 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?
on 28-11-2018 08:35 AM
Oh my friend, I understand you very much because I also encountered this problem, I wanted to buy one paid application from the Google store and in order not to spend extra money I decided to find a way on the Internet to purchase paid applications for free. In the end I read the instructions on the site http://yourmoneygeek.com, and I realized that it was so easy and I managed to make $ 30 on my Google wallet. So I decided to buy the app,but it was not compatible with my device and it's very sad.