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Unable to download the mobile app

Posted by MP453 MP453
Message 1 of 2 397 Views

Greetings,

 

I have recenttly changed my mobile number.

 

I unable to download the Bankwest mobile app following the change in the mobile phone number.

 

Tthe app states that  that the installation is "done", but then  goes back to the  Bankwest app icon  without installing.

 

Can you help?

 

Thanks

 

.

 

 

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Re: Unable to download the mobile app

Posted by AlexM AlexM
Message 2 of 2 397 Views

Hi there @MP453 - this is a strange one!

 

As I understand it, you are using the same device, but have changed your phone number - please correct me if I'm wrong here.

 

This might seem a little silly, but have you tried turning the phone off and on again, and then trying to install the app?

 

Let me know how you go with the above. If you are still experiencing problems, please pop me an email to forum@bankwest.com.au (please include if you are using Android/iPhone, the version of the Operating System and your best contact number) and I'll be happy to look into this further.

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