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Unable to do any transactions on the Bankwest app on Samsung Galaxy S7

Posted by SRLategan SRLategan
Message 1 of 9 573 Views
I recently upgraded to Samsung Galaxy S7 and since yesterday I am unable to do any transactions on the Bankwest app. However when I use the app on an Iphone, I am able to process sucessfully. Can you please assist.
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Re: Unable to do any transactions on the Bankwest app on Samsung Galaxy S7

Posted by LyndsC LyndsC
Message 2 of 9 571 Views

Hi @SRLategan, can I ask if you get any error messages when you try on the Samsung? And also what stage you are able to get to, and what happens when you try? Thanks

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Re: Unable to do any transactions on the Bankwest app on Samsung Galaxy S7

Posted by SRLategan SRLategan
Message 3 of 9 570 Views
I am abe to log in and view my accounts. However when I want to do any transfers,bpay or pay anybody it allows you to input an amount, then straight away clears the amount with an exclamtion mark in a triangle causing that you are unable to process your request.
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Re: Unable to do any transactions on the Bankwest app on Samsung Galaxy S7

Posted by LyndsC LyndsC
Message 4 of 9 564 Views

Would it be possible to email me a screenshot to forum@bankwest.com.au please @SRLategan?

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Re: Unable to do any transactions on the Bankwest app on Samsung Galaxy S7

Posted by Brianw Brianw
Message 5 of 9 58 Views

I am having the same problem. Was this solved, and if so, how?  

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Re: Unable to do any transactions on the Bankwest app on Samsung Galaxy S7

Posted by Brianw Brianw
Message 6 of 9 54 Views

I am having the same problem. Was this solved, and if so, how? 

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Re: Unable to do any transactions on the Bankwest app on Samsung Galaxy S7

Posted by LyndsC LyndsC
Message 7 of 9 46 Views

Hi @Brianw, can I ask if you are able to log in?

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Re: Unable to do any transactions on the Bankwest app on Samsung Galaxy S7

Posted by Brianw Brianw
Message 8 of 9 45 Views

Can log in okay and see  all accounts. Just can't transfer any money. I input an amount to transfer and when clicking anywhere else on the page the amount line becomes blank. When I go to the next page I get an error message that says ' connectivity lost '

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