Bankwest Forum

Ask a new question
New Member
Accepted Solution

Trouble with changing phone number

Posted by amurfit amurfit
Message 1 of 2 790 Views


So I recently ordered a new card, and during that phone call, the lady changed my old number to my new one. However, she must have heard me wrong, as the SMS code for my card activation is going to the wrong number. I was told that I cannot change my number unless I go into store as it is considered a “high risk”, but that is extremely hard for me at the moment. I was wondering how long I have to wait to change my number  over the phone so that I am no longer considered a high risk, thanks!!

0 Kudos

Re: Trouble with changing phone number

Posted by MegB MegB
Message 2 of 2 784 Views

Hi @amurfit, I'm sorry to hear this has happened and can appreciate this is frustrating. 

Would you mind sending your forum username, full name and best contact number in an email to so we can look into this further for you?

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2020 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.