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Trouble with changing phone number

Posted by settlement settlement
Message 1 of 6 671 Views

Hi all,

 

I wish to change my bankwest phone number. To do so I am prompted to login and give my secure code. I have forgotten this also and can't call bankwest as I am abroad. Please help

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Re: Trouble with changing phone number

Posted by settlement settlement
Message 2 of 6 670 Views

To add insult to injury, I have just been logged out of the app by incorrectly typing PIN. May need help with this also

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Re: Trouble with changing phone number

Posted by DanaeC DanaeC
Message 3 of 6 669 Views

Hi @settlement, I'm sorry to hear this. If you need to update your registered Australian mobile number and have your Secure Code reset, we will need to speak with you over the phone for security reasons. If you can access a landline telephone, you can call our Contact Centre on +61 8 9486 4130 from overseas. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Once your Secure Code has been reset, you will be able to update the PIN login on the Mobile App. Hope this helps!

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Re: Trouble with changing phone number

Posted by settlement settlement
Message 4 of 6 656 Views

Thanks Danae. Is it possible for bankwest to call nr

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Re: Trouble with changing phone number

Posted by settlement settlement
Message 5 of 6 655 Views

Thanks Danae. Is it possible for bankwest to call me? 

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Re: Trouble with changing phone number

Posted by DanaeC DanaeC
Message 6 of 6 650 Views

Hi @settlement I can certainly request this, could you please forward your full name, contact number (including any country/area codes) and Forum username to forum@bankwest.com.au and I will arrange for a specialist to give you a call. Thanks!

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