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Touch ID for 2 devices

Posted by Mindthegap Mindthegap
Message 1 of 4 634 Views

Can you use Touch ID for 2 devices?

my Touch ID keeps resetting when I login from a second device and it reverts back to my password. It seems I can’t have a pin nor a Touch ID on both devices. They are both iOS. 

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Re: Touch ID for 2 devices

Posted by MegB MegB
Message 2 of 4 626 Views

Hi @Mindthegap, you can definitely have Touch ID set up on multiple devices. 

Please ensure you're using our most up to date app on both devices and let me know if it still continues to revert back. 

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Re: Touch ID for 2 devices

Posted by Mindthegap Mindthegap
Message 3 of 4 623 Views

Using latest updates for both devices but still keeps resetting back to password every time time I log in. 

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Re: Touch ID for 2 devices

Posted by MegB MegB
Message 4 of 4 621 Views

Strange. Would you mind flicking through an email to Forum@bankwest.com.au with your forum username, full name and the following info for both devices:

- Operating system

- Make and model

Thanks!

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