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This PayID Requires an Unsupported service

Posted by jakey39 jakey39
Message 1 of 4 978 Views

Hi Team,

 

I'm trying to add a friends Bank West details to my Peoples Choice account for PayID.  We've registered her mobile number on the BankWest App and website several times and get a successful response everytime, but when I then try to add her through Peoples Choice, I get the following error.

 

I've also tried with my daughter, and get the same reponse.

 

I have been able to successfully add friends that bank with The Bendigo Bank and ING and then send and receive money to/from them, but I can't add anyone Bank West.  Does BankWest only send money and not receive?

 

Peoples Choice unsupported.PNG

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Re: This PayID Requires an Unsupported service

Posted by MegB MegB
Message 2 of 4 976 Views

Hey @jakey39 looking at the error you're receiving, I'd recommend having your friend give us a call so we can look into what's causing this. Bankwest customer can both send and receive faster payments using PayIDs. 

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Re: This PayID Requires an Unsupported service

Posted by jakey39 jakey39
Message 3 of 4 805 Views

We have tried speaking to the PAYID team at Bankwest and I've tried again today from Peoples Choice, with the same response, Unsupported service??

 

I can send from my Peoples Choice account using PAYID to Bendigo Bank, but I still cant register any Bank West PayIDs.

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Re: This PayID Requires an Unsupported service

Posted by MegB MegB
Message 4 of 4 799 Views

Hey @jakey39, I believe the trouble you're having with transferring to a Bankwest PayID from Peoples Choice via OSKO is due to our impending OSKO certification. We do hope to have this in the new year. 

In the meantime, you can transfer to Bankwest accounts using the BSB and account number as normal. I'm very sorry for any trouble this may cause. 

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