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Temporary card lock on plastic card only, keep Apple Pay active

Posted by Howie Howie
Message 1 of 5 1,336 Views

Can I use either the BankWest app or online banking to temporary lock my plastic Mastercard, but keep using Apple Pay?

 

I plan to switch to Apple Pay and leave my card at home, but for security reason, I want to lock the card so it can't be used unless I unlock it.

 

The current BankWest app in iOS allows us to put a Temporary card lock on the account, but I believe that means both the plastic card and Apple Pay are locked. Can we do this independently?

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Re: Temporary card lock on plastic card only, keep Apple Pay active

Posted by MegB MegB
Message 2 of 5 1,331 Views

Hey @Howie, placing a temporary hold will also place a hold on Apple Pay I'm sorry. We don't have the ability to differentiate between the physical and digital cards. 

You could place a hold on the card and remove it when you need to use it. 

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Re: Temporary card lock on plastic card only, keep Apple Pay active

Posted by Bronco99 Bronco99
Message 3 of 5 1,218 Views

How do you unlock your card 

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Re: Temporary card lock on plastic card only, keep Apple Pay active

Posted by Bronco99 Bronco99
Message 4 of 5 1,215 Views

How do i unlock my card

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Re: Temporary card lock on plastic card only, keep Apple Pay active

Posted by DanaeC DanaeC
Message 5 of 5 1,209 Views

Hey @Bronco99, you can unlock your card within your Online Banking, or by speaking with our Contact Centre.

 

Via the app, you'll need to click on the account the card is linked to, then the "Manage" tab and follow the prompts. Using a PC, you'd select "Self Service > Manage my Cards > Temporary Card Lock > Unlock Your Card".
 

Otherwise, if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to help out with this. Alternatively, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.

 

I hope this helps.

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