Bankwest Forum

Ask a new question
New Member
Accepted Solution

Snapped sim card an now cant get onto my account

Posted by Camo92 Camo92
Message 1 of 2 1,296 Views

What can't I get on to web or via app without my phone sim card 

0 Kudos

Re: Snapped sim card an now cant get onto my account

Posted by DanaeC DanaeC
Message 2 of 2 1,281 Views

Hi @Camo92, your SIM card won't have any impact on your Online Banking - unless you're needing to receive an SMS Code. A temporary exemption can be placed on this until you get a new SIM, you'd just need to call our Contact centre at any time on 13 17 19. This is because they'll need to verbally identify you prior to making any changes to your details. Thanks.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.