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Sent money to a closed acc

Posted by montetkon montetkon
Message 1 of 6 565 Views

Hi 

 

I accidentally chose the wrong acc9and sent money.. How do I recover it. The amount was an ANZ acc.

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Re: Sent money to a closed acc

Posted by DanaeC DanaeC
Message 2 of 6 558 Views

Hi @montetkon. can I please clarify if the funds were sent from a Bankwest account, to an ANZ account in error? Or the other way round? Let me know Smiley Happy

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Re: Sent money to a closed acc

Posted by montetkon montetkon
Message 3 of 6 556 Views

From my bw acc to a family members anz bank 

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Re: Sent money to a closed acc

Posted by DanaeC DanaeC
Message 4 of 6 552 Views

Thanks for confirming @montetkon.

 

If the account details used for the transfer are not linked to any active accounts (ie if an incorrect account number was entered when sending the funds to the ANZ account), the funds should bounce back into your account within 3 - 5 business days. If this doesn't happen, we can attempt a recall on the payment for you. There is a $12 fee for this, however we're unable to guarantee that the funds will be returned as this is at the discretion of the owner of the receiving account.

 

To request this, you can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday, or you can call our Contact Centre on 13 17 19 between 8am - 8pm your local time, 7 days a week.
 

Let me know how you go!

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Re: Sent money to a closed acc

Posted by montetkon montetkon
Message 5 of 6 547 Views

..as this is at the discretion of the owner of the receiving account.

 

What if the owner 'my sister' has closed her account? So this reverts to the first scenario which is that the money is returned to me? Can you confirm please?

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Re: Sent money to a closed acc

Posted by DanaeC DanaeC
Message 6 of 6 546 Views

If the account is no longer active @montetkon then yes, the funds should be returned to you automatically. However, we have no way of viewing the account with the other bank, so if for any reason this does not occur we can attempt the recall for you as above. Thank you.

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