on 13-12-2017 07:47 PM
on 14-12-2017 08:12 AM
on 14-12-2017 10:03 AM
Thanks for confirming @montetkon.
If the account details used for the transfer are not linked to any active accounts (ie if an incorrect account number was entered when sending the funds to the ANZ account), the funds should bounce back into your account within 3 - 5 business days. If this doesn't happen, we can attempt a recall on the payment for you. There is a $12 fee for this, however we're unable to guarantee that the funds will be returned as this is at the discretion of the owner of the receiving account.
To request this, you can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday, or you can call our Contact Centre on 13 17 19 between 8am - 8pm your local time, 7 days a week.
Let me know how you go!
on 14-12-2017 02:29 PM
..as this is at the discretion of the owner of the receiving account.
What if the owner 'my sister' has closed her account? So this reverts to the first scenario which is that the money is returned to me? Can you confirm please?
on 14-12-2017 02:54 PM