on 22-08-2016 02:56 AM - last edited on 25-08-2016 11:56 AM by PeteW
Am currently over seas and traveling Europe and have started using different countries SIM card to save money however because I have a different number I cannot revive my sms verification code when I want to transfer money. Is it possible to turn it off or have the code sent to my email address?
Solved! Go to Solution.
on 22-08-2016 12:51 PM
Hi @Jackson13021990, we would need to put an SMS code exemption in place while you are overseas. To do this we need to speak with you over the phone. You can call us from overseas on +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. ^Lynds
on 15-09-2016 09:41 PM
16-09-2016 03:18 PM - edited 16-09-2016 03:30 PM
a week ago - last edited a week ago
Hello I am overseas and need to pay bills online with my bankwest account. I can't because of my phone not working and the SMS code doesn't arrive. The reverse charge call (to +61 8 9486 4130) is not possible according to the overseas operator. I need to fix this issue URGENTLY. I'm overseas for a few months and I'll need to access my account for various reasons while I'm away. I need help URGENTLY. Please contact me RUSH with a solution. Thanks Deb
Hi @DebB, thanks for contacting us in regards to this. For security reasons we can't access or discuss any personal account information via the forum, so we do need to speak with you over the phone to assist here. If you can please send me an email to email@example.com with your full name, forum username, your contact number and current location, I can arrange a specialist to contact you and look into this. Thanks.