Bankwest Forum

Ask a new question
Reply
New Member
SOLVED
Accepted Solution

SMS verifcation code while overseas

[ Edited ]
Posted by Jackson13021990 Jackson13021990
Message 1 of 8 2,087 Views

Hi,
Am currently over seas and traveling Europe and have started using different countries SIM card to save money however because I have a different number I cannot revive my sms verification code when I want to transfer money. Is it possible to turn it off or have the code sent to my email address?

Thanks, Ross

Reply
0 Kudos
Moderator
SOLUTION

Re: Sms verifcation

Posted by LyndsC LyndsC
Message 2 of 8 2,087 Views

Hi @Jackson13021990, we would need to put an SMS code exemption in place while you are overseas. To do this we need to speak with you over the phone. You can call us from overseas on +61 8 9486 4130.  This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. ^Lynds

Reply
0 Kudos
New Member

Re: Sms verifcation

Posted by katmackay katmackay
Message 3 of 8 1,989 Views
Hello, whilst I have been travelling I have had a bar on the smd verification. I was told that this would be in place until I asked for it to be reinstated. A few monthes have passed and now I am in Thailand being sent sms verification to book flights. I cannot use this. I have tried calling the above number to be told it does not exist. Is there a way that I can talk to someone online, or to have control over the sms verification online?
Reply
0 Kudos
Moderator

Re: Sms verifcation

[ Edited ]
Posted by LyndsC LyndsC
Message 4 of 8 1,982 Views

Hi @katmackay, for security reasons this is something we would need to speak with you over the phone to look into. If you can send me an email to forum@bankwest.com.au with your full name, forum username and your contact number  I can arrange for a specialist to call you. ^Lynds

Reply
0 Kudos
New Member

Re: SMS verifcation code while overseas

[ Edited ]
Posted by DebB DebB
Message 5 of 8 855 Views

Hello I am overseas and need to pay bills online with my bankwest account. I can't because of my phone not working and the SMS code doesn't arrive.  The reverse charge call (to +61 8 9486 4130) is not possible according to the overseas operator. I need to fix this issue URGENTLY. I'm overseas for a few months and I'll need to access my account for various reasons while I'm away. I need help URGENTLY.  Please contact me RUSH with a solution. Thanks Deb

 

Reply
0 Kudos
Moderator

Re: SMS verifcation code while overseas

Posted by LyndsC LyndsC
Message 6 of 8 847 Views

Hi @DebB, thanks for contacting us in regards to this. For security reasons we can't access or discuss any personal account information via the forum, so we do need to speak with you over the phone to assist here. If  you can please send me an email to forum@bankwest.com.au with your full name, forum username, your contact number and current location, I can arrange a specialist to contact you and look into this. Thanks.

Reply
0 Kudos
New Member

Re: Sms verifcation

Posted by 1985Thomas 1985Thomas
Message 7 of 8 728 Views

hi,

I am over seas atm and my card is not working! can you plaese help me. I was in hospital when my card was overcharged by hotel in London. And now I'm better and have toped my 9k mastercard up to 17k and have no phone and my card is not working. Can you please Help? A warm hotel bed tonight would ben lovelySmiley Happy

Reply
0 Kudos
Moderator

Re: Sms verifcation

[ Edited ]
Posted by DanaeC DanaeC
Message 8 of 8 699 Views

Hi @1985Thomas, I'm sorry to hear that your card isn't working, but am happy to hear you're on the mend! For security reasons via the Forum we can't view your account to see what is happening, however if you are able to access a PC, you can login to Online Banking and select the "Chat Now" button at the bottom of your screen between 7am – 6pm AWST Monday – Friday for assistance. Alternatively you can call our Contact Centre on +61 8 9486 4130 from a landline overseas. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Hope this helps, ^Danae

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.