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SMS code

Posted by Snowy2909 Snowy2909
Message 1 of 4 149 Views

I have rung the number to remove SMS verification as I am overseas and don't have access to my normal number. The operator said they would temporarily remove it but it still appears when I try to pay for a flight. How long does it take to be removed?

 

Thanks

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Re: SMS code

Posted by LyndsC LyndsC
Message 2 of 4 138 Views

Hi @Snowy2909, can I ask what number it was that you called? The exemption should be available straight away.

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Re: SMS code

Posted by Snowy2909 Snowy2909
Message 3 of 4 137 Views

Thanks for your reply, I called the international assistance number:

 

+61 8 9449 2840

 

Its been over 12 hours now and it's still asking me for the SMS code.

 

Thanks for your help

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Re: SMS code

Posted by LyndsC LyndsC
Message 4 of 4 135 Views

For security reasons, we can't access or discuss any personal or account information via the forum, so we'd need to speak with you over the phone. If you can please send me an email with your forum username, full name and contact number to forum@bankwest.com.au, I will arrange for a specialist to call you.

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