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Reset password or secure code for a savings account (no credit card or pin number)

Posted by theadamtron theadamtron
Message 1 of 2 744 Views

Hi Team,


I'm trying to reset my secure code using your app however it asks me for a pin code or credit / debit card number.

As this is a savings account no credit card or pin is associated with this account.

 

This is frustrating. Why don't you provide the option of reseting this code without having to call you?

 

Is there a way I can reset this code without having to speak with a person?

 

Thanks

Moderator

Re: Reset password or secure code for a savings account (no credit card or pin number)

[ Edited ]
Posted by MegB MegB
Message 2 of 2 738 Views

Hi @theadamtron, if you don't have a card linked to your account, you'll need to give us a buzz on 13 17 19 to reset your secure code I'm sorry. 

Our Contact Centre is available at any time. 

I can appreciate this may not be ideal and am sorry I don't have a different answer for you. I've passed your feedback through. 

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