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Jlz
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Reset PIN login

Posted by Jlz Jlz
Message 1 of 6 847 Views

I re-entered my PIN login in the app wrongly several times and now want to reset it. There is no option to do so in “settings” — it’s not greyed out, it just isn’t listed at all. Can you please advise?

thanks

 

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Re: Reset PIN login

Posted by LyndsC LyndsC
Message 2 of 6 844 Views

Hi @Jlz, can I ask if you have logged in using your secure code and are trying to change the PIN, or if you are wanting to change the PIN to access the app?

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Jlz
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Re: Reset PIN login

Posted by Jlz Jlz
Message 3 of 6 838 Views

Logged in using secure code, then trying to change or set a new PIN. Old PIN no longer works. 

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Re: Reset PIN login

Posted by DanaeC DanaeC
Message 4 of 6 826 Views

Hi @Jlz, thanks for confirming. So we can assist further, could you please send a screenshot to forum@bankwest.com.au, so that we can take a closer look into this for you. Thank you.

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Jlz
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Re: Reset PIN login

Posted by Jlz Jlz
Message 5 of 6 808 Views

I have done this, a day ago now,  and am yet to hear back. This seems a very inefficient way to access customer service!

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Re: Reset PIN login

Posted by DanaeC DanaeC
Message 6 of 6 805 Views

Hi @Jlz, my apologies, we did have a slight issue with the mailbox however we have just responded to your email. Thank you.

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