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Pocketbook issue

Posted by Mcruz Mcruz
Message 1 of 2 922 Views

I’m having issues linking my Bankwest account to Pocketbook. I get an error message about ‘New Terms is Use’!


can anyone help? Also have they disable online chat? 

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Re: Pocketbook issue

Posted by DanaeC DanaeC
Message 2 of 2 921 Views

Hey @Mcruz, sorry to hear this.


We're not experiencing any issues with Online Messaging, though I can confirm that this is only available via BOB (Banking Online Banking) - not OBB (Online Business Banking).


It would be best to give the Business Support Team a call so that they can talk you through this - they're available on 137 000 between the below hours:


6am - 8pm AWST Mon - Fri
6am - 2.30pm AWST Sat


Thank you.

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