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Pin login resets to Pan login...repeatedly! :-/

Posted by SZ888 SZ888
Message 1 of 7 1,461 Views

Hello. Why does my PIN Login repeatedly reset to a PAN login all of a sudden? This has been happening for a couple of weeks! 

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Re: Pin login resets to Pan login...repeatedly! :-/

Posted by MegB MegB
Message 2 of 7 1,449 Views

Hey @SZ888, I'm so sorry this is happening, it's definitely frustrating having to reset PIN log in all the time. This is something we're aware of and the app team are working on a fix for. When I have an update, I'll let you 

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Re: Pin login resets to Pan login...repeatedly! :-/

Posted by dvernon83 dvernon83
Message 3 of 7 1,446 Views

Same for me!  Looks like a lot of people have been saying it and it's hammering your reviews on the App Store.

 

Hopefully it gets fixed soon.

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Re: Pin login resets to Pan login...repeatedly! :-/

Posted by aztrix aztrix
Message 4 of 7 1,419 Views

Is this fixed in the latest upgrade?

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Re: Pin login resets to Pan login...repeatedly! :-/

Posted by DanaeC DanaeC
Message 5 of 7 1,415 Views

Hi everyone,

 

An update has now been loaded to the App Store (V3.9.4) which should fix this. Please do let us know if this error still occurs.

 

Thanks for your patience Smiley Happy

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Re: Pin login resets to Pan login...repeatedly! :-/

Posted by 68169107 68169107
Message 6 of 7 1,147 Views

Sent my pin

 

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Re: Pin login resets to Pan login...repeatedly! :-/

Posted by MegB MegB
Message 7 of 7 1,145 Views

Hey @68169107, as above this bug was fixed in version 3.9.4. Ensure you're using the most updated version (currently 3.10.0 at the time of my reply) will prevent this from happening. Once updated, you'll just need to re-create PIN log in one more time. 

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