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Payment to old card number

Posted by ewingtheory ewingtheory
Message 1 of 2 178 Views

Hi

I recently replaced my credit card after it was lost and received a new card number. I recently sent some money to pay off my card balance, butI used the BPAY attached to my old credit card number - will these still be processed against the balance of the new card? Or should I call my bank to cancel them?

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Re: Payment to old card number

Posted by MegB MegB
Message 2 of 2 172 Views

Hey @ewingtheory if the payment doesn't transfer across to the new card (this can take up to 5 business days), have a chat with our Online Messaging Team or give us a call on 13 17 19 so we can check the old card. 

 

If we're unable to find the transfer, you'll need to contact your bank to arrange a BPay recall. 


Please update your biller code with the new details ASAP to prevent this from happening again. 

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