on 15-10-2019 06:37 AM
I recently replaced my credit card after it was lost and received a new card number. I recently sent some money to pay off my card balance, butI used the BPAY attached to my old credit card number - will these still be processed against the balance of the new card? Or should I call my bank to cancel them?
on 15-10-2019 04:01 PM
Hey @ewingtheory if the payment doesn't transfer across to the new card (this can take up to 5 business days), have a chat with our Online Messaging Team or give us a call on 13 17 19 so we can check the old card.
If we're unable to find the transfer, you'll need to contact your bank to arrange a BPay recall.
Please update your biller code with the new details ASAP to prevent this from happening again.