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PIN login

Posted by Terrolli Terrolli
Message 1 of 2 604 Views

I am on the bankwest app and I click on settings but it doesn't show up with the PIN login options or anything

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Re: PIN login

Posted by DanaeC DanaeC
Message 2 of 2 596 Views

Hey @Terrolli, that's quite strange!


We would recommend un-installing and re-installing the app to ensure that you have the most recent version and any fixes have been put in place.

If un-installing and re-installing the app doesn't work, we'd then suggest logging into your Online Banking from a PC and selecting "Self Service > Manage Devices", then de-registering your device by clicking the "remove" button. You'll then need to login to the app using your PAN and Secure Code, and then (hopefully!) select "Settings" to re-register for PIN and/or Fingerprint login if you've set this up. You'll also need to re-apply your Easy Alerts.

This is an app "refresh" of sorts and generally helps with any strange issues - if you do continue to have this occur after doing the above please come back and let me know so that this can be investigated further.

I hope this helps.

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