Bankwest Forum

Ask a new question
Reply
New Member

PIN login

Posted by Terrolli Terrolli
Message 1 of 2 552 Views

I am on the bankwest app and I click on settings but it doesn't show up with the PIN login options or anything

Reply
0 Kudos
Moderator

Re: PIN login

Posted by DanaeC DanaeC
Message 2 of 2 544 Views

Hey @Terrolli, that's quite strange!

 

We would recommend un-installing and re-installing the app to ensure that you have the most recent version and any fixes have been put in place.

If un-installing and re-installing the app doesn't work, we'd then suggest logging into your Online Banking from a PC and selecting "Self Service > Manage Devices", then de-registering your device by clicking the "remove" button. You'll then need to login to the app using your PAN and Secure Code, and then (hopefully!) select "Settings" to re-register for PIN and/or Fingerprint login if you've set this up. You'll also need to re-apply your Easy Alerts.

This is an app "refresh" of sorts and generally helps with any strange issues - if you do continue to have this occur after doing the above please come back and let me know so that this can be investigated further.

I hope this helps.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.