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Danikamortimer
Danikamortimer
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Overseas and locked out of account
Posted by Danikamortimer Danikamortimer

on ‎09-07-2017 01:37 AM

Message 1 of 2 902 Views

Hi,

I have had too many attempts at my password and now can not access my online banking app. I am currently overseas for the next three months so can't receive calls or msgs. Could you please help me with this as I need to get this sorted before leavijg Wi-Fi again.

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DanaeC
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Re: Overseas and locked out of account
Posted by DanaeC DanaeC

on ‎10-07-2017 09:59 AM

Message 2 of 2 890 Views

Hi @Danikamortimer, I'm sorry to hear this. Whilst we can certainly assist, we would need to be able to identify you verbally in this case, which we are unable to do via Facebook I'm sorry. If you can't receive the SMS Code to your Australian Mobile to reset your password yourself, we'd ask that you call our Contact Centre on +61 8 9486 4130 from a landline overseas. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Thanks.

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.