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Overseas and locked out of account

Posted by Marty Marty
Message 1 of 6 521 Views

Unable to download app as phone too old. Cannot find operator to make reverse call. Tried to call but waiting times exceed 15 minues and now out of phone credit.

Credit card not lost or stlolen. Had entered wrong pin 3 times.  Just needs to be reset. How?

Overseas on move for weeks and must have card back to pay bills.

Urgent please.

Bank can call me on my registered mobile number to verify me. In Europe now.

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Re: Overseas and locked out of account

Posted by Fraze Fraze
Message 2 of 6 517 Views

I would strongly suggest using the livechat on the Bankwest website either using your phone or a computer if available. 



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Re: Overseas and locked out of account

Posted by Marty Marty
Message 3 of 6 497 Views

Not able to use the app, and no chat available on webpage.

Phone number that accepts reverse charge calls ( if you can obtain an operator) is never answered by a living person.

 

I did find out that your account is only locked till midnight! If the error was three failed attempts.

Would have saved a lot of Euros and time if I had known that.  Or even better, if that was one of the 

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Re: Overseas and locked out of account

Posted by Fraze Fraze
Message 4 of 6 495 Views

Once you log into Bankwest online banking either on mobile or on a computer, a large black box saying "Message us now" is available at the bottom of the screen which you could have clicked on to contact Bankwest. 



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Re: Overseas and locked out of account

Posted by MegB MegB
Message 5 of 6 484 Views

Hi @Marty I'm sorry you've had such trouble getting in touch with us regarding your PIN.

As @Fraze has mentioned, our Online Messaging Team are avialble through the full version of our online banking if you can access a laptop/PC. 

If you still need a hand with this, please flick an email to forum@bankwest.com.au incluyding your Forum username, full name, best contact number and current location. 

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Re: Overseas and locked out of account

Posted by Marty Marty
Message 6 of 6 477 Views

Unfortunately, there is NO CHAT pop-up on either my phone or tablet, whether in mobile or desktop mode.

I stress that my Android version on both devices are below V5.

Therefore i suspect that the chat option does not work on older devices.

It is not just a case of updating software, as my Samsung devices cannot update to later 

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