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Overseas SMS exception

Posted by Marc Marc
Message 1 of 2 298 Views

Hi,

 

I am in South AFrica for work and need to make an international transfer. I have a mobile number with Bankwest which now has been disabled.

 

How can I do this ?

 

Thanks !!

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Re: Overseas SMS exception

Posted by LyndsC LyndsC
Message 2 of 2 298 Views

Hi @Marc, if you are unable to access SMS code while overseas, you can request the transfer using the International Transfer Request Form available from the link below. Once completed and signed by hand, this can be emailed directly to the processing team at IMT.retail@bankwest.com.au*
The fee for International Transfers is $35.

When the form is received by our Payments Team, they will contact you within three to five business days to confirm your identity and the details of the transfer. They will get in touch with you during Western Australian business hours. Please ensure that the number we have recorded on your customer profile is the number that you wish them to call you on.

We may use correspondent banks to complete your payment. Other bank charges and fees are unknown to us and therefore not accounted for in the fees quoted above. This could mean the recipient may receive a lesser amount in their account than what you had originally sent.

If you request to recall the payment for any reason, the other bank may still debit an unknown amount for incurred costs. You may also be charged for further out of pocket expenses and agent fees which are not charged by Bankwest. Other bank fees and agent fees are out of our control.

*If you choose to email a copy of any documentation to us, you do so at your own risk. As this is an unsecured means of communication, there is a risk your information could be viewed by others if it is intercepted or sent to an incorrect address, and Bankwest assumes no responsibility for this. If you have any concerns about emailing information to us please provide it by other means.
 

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