on 23-01-2019 04:01 PM
Hey @Dugald, sorry to hear you're having some trouble accessing your Online Banking.
If the issue is with your Secure Code, then you can reset this using the "Reset Your Secure Code" link via the Full Site, or the "Forgotten Your Secure Code?" link via the Mobile App. You'll just need to be able to access your registered Australian mobile, as an SMS Code is required to finalise this.
If not, or you're unable to complete this, you'll need to be verbally identified. Is there a landline at your accommodation per chance? If so, you can call our Contact Centre on +61 8 9486 4130 from overseas. This is a 24/7 reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
Alternatively you can call us on +61 8 9449 2840 using mobile or Skype - please note that standard international call/Skype rates will apply.
Let me know how you go.
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