on 20-03-2016 01:47 AM
I've been using the Bankwest app quite cheerfully on my HTC One running kitkat. Finally got around to upgrading my phone to marshmallow tonight, and was very disappointed to find that the Bankwest app no longer works. I can't even reinstall it from google play since it now identifies my phone as being incompatible. Has anyone else had trouble running the Bankwest app after upgrading their android operating system to marshmallow? I don't fancy downgrading to lollipop or kitkat just to get a single app to work again.
Appreciate any help or advice on this, thanks!
on 21-03-2016 09:43 AM
on 28-03-2016 11:29 AM
Any news on making the app compatible with marshmallow? I've found it really useful in the past and would like to be able to continue using it.
on 29-03-2016 09:42 AM
on 29-03-2016 09:14 PM
I can't install it at all I'm afraid. I uninstalled it since it wouldn't work after I upgraded to marshmallow. I assumed it might have been because of the upgrading process or something, so I went into google play to try to reinstall the app. Trouble is, google play won't let me install it. It says "Your device isn't compatible with this version." That can't be right since it worked great while I was on kitkat. It is still the same phone, it is just running marshmallow now. I can send a screenshot of the bankwest app on google play with the message that the device isn't compatible, but I doubt that would be of any use to you.
I'm running android version 6.0.1 with HTC Sense version 7.0. I upgraded through those OTA updates that the phone received automatically. It is stock, I don't have any custom rom or kernel or stuff like that.
on 04-04-2016 09:26 AM
Hi @mongastein, I've been looking into this with our App team and they've advised that if Google Play is advising that the Bankwest App is not compatible it seems that your device/operating system won't be able to work with the App. We've tested Marshmallow on a few different android devices and have found that it works fine. This may be a bug report you could send to HTC as their Marshmallow rollout is still in development.