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Lost my phone
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on 02-11-2017 07:03 AM
I have lost one of my phones and it has the bank West app on it. I want to know how to de-register that phone so nobody else has access to my bank West app
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Re: Lost my phone
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on 02-11-2017 03:18 PM
Hi @DarrylBaker, if you log into online banking via a computer you can select "Self service" from the left hand menu and then "Manage devices" you can remove your registered device by clicking the "remove" button. This will prevent any Easy Alerts being sent to the phone, and also remove your stored information from the app. Thanks!

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