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Lost my phone

Posted by DarrylBaker DarrylBaker
Message 1 of 2 2,112 Views

 I have lost one of my phones  and it has the bank West app on it. I want to know how to de-register that phone so nobody else has access to my bank West app 

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Re: Lost my phone

Posted by LyndsC LyndsC
Message 2 of 2 2,110 Views

Hi @DarrylBaker, if you log into online banking via a computer you can select "Self service" from the left hand menu and then "Manage devices" you can remove your registered device by clicking the "remove" button. This will prevent any Easy Alerts being sent to the phone, and also remove your stored information from the app. Thanks!

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