on 09-12-2015 04:33 PM
10-12-2015 10:03 AM - edited 10-12-2015 10:03 AM
Thanks for the question I've just checked with our online banking team and they've advised that you can either put in their first initial and then last name or just put as much of the name you can fit.
Eg: if the name is John Smith, you could enter in the name section J.Smith
Hope that helps
on 10-07-2016 06:32 AM
I'm a member with bank west I wish to transfer money into a new payee but there account is a joint account so has 2 names and I can't fit the whole two names due to character restrictions. So my concern is if the account name is cut off with the money still be recieved by the recipient?
on 11-07-2016 10:01 AM