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Re: Live Q&A with our Mobile App Team 16/12

Posted by PeteW PeteW
Message 33 of 39 6,793 Views

Thanks for all the great questions and convo! And thanks to @JonS and @JustinJ for their time.

 

We had a great time and we hope you enjoyed it too. We plan to do more Q&A's in the future so stay tuned Smiley Happy

 

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Re: Live Q&A with our Mobile App Team 16/12

Posted by Enigmaraff Enigmaraff
Message 34 of 39 6,719 Views

Great questions. I hope to see @JonS and @JustinJ hosting one of these again in the future!

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Re: Live Q&A with our Mobile App Team 16/12

[ Edited ]
Posted by cgm cgm
Message 35 of 39 6,707 Views

Your request has been granted @stormwarden@poseidon and @adamd!  Bankwest via @JustinJ and @JonS has delivered.  You can now find instructions to Set up PIN Login on the Bankwest App here.

 

 

The Touch ID enabled login for iPhones is on its way! Smiley LOL

 

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Re: Live Q&A with our Mobile App Team 16/12

Posted by PeteW PeteW
Message 36 of 39 6,693 Views

Thanks for jumping in here @cgm and sharing the exciting news!

 

Stay tuned for a post about the update later today and for @SarahF and @LyndsC to touch base with our customers that wanted to see PIN Login for the App.

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Re: Live Q&A with our Mobile App Team 16/12

Posted by PeteW PeteW
Message 37 of 39 6,032 Views

Here's the latest on Android Pay!

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order a new eftpos card online

Posted by Jamieburns Jamieburns
Message 38 of 39 3,630 Views

Hi 

Just wondering is it possible to order a replacement card online via smartphone? Have been a customer for twenty plus years. There is no message us now option with online banking anywhere that I can see, I have no computer. The card I have is dodgy at best having to swipe 5 times at best to get the **bleep** thing to work. Any help would be great cheers

 

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Re: order a new eftpos card online

Posted by DanaeC DanaeC
Message 39 of 39 3,629 Views

Hi @Jamieburns, thanks for getting in touch.

 

If your current card has been lost, stolen or damaged, you're certainly able to speak with a consultant to order a new one.

Whilst the "Message us Now" tab is only available by logging into your Online Banking using the full site, you still may be able to do this from a mobile device (pending your device settings) by selecting "Go to Online Banking" from the Mobile App and logging in there. Some devices will still automatically log you in with the mobile version of the site, so you'll need to ensure you are selecting "Switch to Full Site" if this happens.

 

If you're unable to use this feature, our Contact Centre can assist you at any time on 13 17 19.

Let me know how you go.

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