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IOS Easy Alerts setup problem

Posted by RF RF
Message 1 of 3 367 Views

Version 3.5.0 and 3.6.0 of the mobile App on the iphone X has a problem where when you try to turn on Easy Alerts the App thinks that push notifications are disabled even though they are enabled. (I see someone else has the same problem in the itunes store comments)

 

I have tried all combination of notification settings for the Bankwest App, deleting and reinstalling the App (waiting 24hours before reinstall), reseting my iphone network settings.

 

Is this a a known issue and will it be fixed in the next update? 

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Re: IOS Easy Alerts setup problem

Posted by DanaeC DanaeC
Message 2 of 3 333 Views

Hey @RF, I've spoken with our Mobile Team and they've advised they're working on a fix for this and will have it out ASAP - we'll let you know once resolved. Thank you!

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Re: IOS Easy Alerts setup problem

Posted by DanaeC DanaeC
Message 3 of 3 257 Views

Hi @RF, just wanted to give you a heads up that a fix for this was released in our latest app update. Updating to version 3.6.1 of the app should ensure you no longer experience this issue Smiley Happy Thanks!

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