- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page

I need a new password to log in on my account on my phone
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 24-02-2018 08:13 PM

Re: I need a new password to log in on my account on my phone
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 24-02-2018 08:16 PM
Re: I need a new password to log in on my account on my phone
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 26-02-2018 02:09 PM
Hi @Tonyslan, thanks for getting in touch. This is dependant on whether you're using a 4 digit PIN, or if you login using your PAN and Secure Code. If you have forgotten the PIN, you'll just need to login using your PAN and Secure Code. If it's this you're not sure of, and you're registered for SMS Code security, you can click on the "Forgotten your Secure Code?" link and follow the prompts to have this reset. If not, you'll need to call our Contact Centre at any time on 13 17 19 to have this done. Thanks!

Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.
Re: I need a new password to log in on my account on my phone
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 11-10-2018 09:29 AM
Re: I need a new password to log in on my account on my phone
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 11-10-2018 01:34 PM
Hi there @Rangihaeata, thanks for reaching out.
If you're unable to access your registered Australian mobile to reset this, you'll need to be verbally identified. Our Contact Centre can help you with this, and they're available 24/7 by calling 13 17 19.
Let me know how you go!

Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.