on 02-10-2017 03:08 PM
Hi @Denis, thanks for your enquiry.
Via the Forum I wouldn't be able to view your account to confirm exactly why this is happening I'm sorry, however it does sound like it may be a Cash Advance restriction. Whilst we would like to let you know the exact amount you can withdraw, for security reasons we are unable to disclose how much cash can be withdrawn from your credit card at any time.
This previous post may be helpful in providing further information, thankyou.