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How to get PIN login on iPad

Posted by mayhewga mayhewga
Message 1 of 6 1,744 Views

Whilst I easilly changed to 4 digit PIN login on my Android devices, there is no way I can get the same on my iPads, despite deleting and re-installing the Bankwest App and even my entire IOS system. My Bankwest version is 2.7.0  and IOS 9.2.1 so both are the latest.

 

There is no "setup" button (three dashes) to hit on the main page. Any clues?

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Re: How to get PIN login on iPad

Posted by SarahF SarahF
Message 2 of 6 1,743 Views

Hi @mayhewga, thanks for contacting us in regards to this. At this stage the 4 digit PIN login is only available on the Bankwest App on smart phones (iOS 7 and Android 4.0 devices and above). This means you'll still need to log in using PAN and secure code on your iPad/tablets. ^Sarah  

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Re: How to get PIN login on iPad

Posted by mayhewga mayhewga
Message 3 of 6 1,742 Views

Thank you Sarah; just as I thought.

 

It might be an idea to let the staff at the call centre know that the feature is not available on iPad as I spent 30 minutes with 2 of them as they tried to figure out why I had a problem. They had nothing to go on except one had an iPhone which of course worked.

 

It may also save a lot of angst for customers if someone also corrects the statement on the Apple App Store page as shown below:

 

"This app is designed for both iPhone and iPad"

 

Anyway, at least now I know not to waste further time trying to get it to work.

 
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Re: How to get PIN login on iPad

Posted by SarahF SarahF
Message 4 of 6 1,738 Views

Thanks @mayhewga, I've just passed this feedback onto our team to look into and address. Thanks for letting us know. ^Sarah

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Re: How to get PIN login on iPad

Posted by cgm cgm
Message 5 of 6 1,731 Views

What a frustrating call centre experience it sounds like you've had @mayhewga!

 

 

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SOLUTION

Re: How to get PIN login on iPad

Posted by PeteW PeteW
Message 6 of 6 1,113 Views

I'd just like to confirm that 4 digit PIN Login has been available on iPad since May 2016. If you're not seeing it on your app, just update it Smiley Happy

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