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How to change phone number

Posted by Samcottrell Samcottrell
Message 1 of 10 2,254 Views
My phone number is linked to my online banking account which sends me codes when adding a new biller, I have recently changed phone numbers and would like to change the number online so I can add new billers to my account.
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Re: How to change phone number

Posted by SarahF SarahF
Message 2 of 10 2,249 Views

Hi @Samcottrell, to update your mobile number for your SMS code you'll need to give us a quick call on  13 17 19. Thanks!

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Re: How to change phone number

Posted by dandan13 dandan13
Message 3 of 10 2,125 Views
have no crdt thats all
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Re: How to change phone number

Posted by SarahF SarahF
Message 4 of 10 2,121 Views
In this case if you'd like, you can email forum@bankwest.com.au with your contact details and we can arrange a call to update these for you. ^Sarah
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Re: How to change phone number

Posted by 51708817 51708817
Message 5 of 10 1,798 Views
Got no phone cred
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Re: How to change phone number

Posted by LyndsC LyndsC
Message 6 of 10 1,772 Views

Hi @51708817, for security reasons we do need to speak with you over the phone or in person at a Bankwest store. If you're unable to call us or pop into a store, please send me an email to forum@bankwest.com.au with your full name, contact number and your forum username, and I can arrange for a specialist to call you and assist. Thanks.

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Ros
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Re: How to change phone number

Posted by Ros Ros
Message 7 of 10 1,598 Views

done! Thanks

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Re: How to change phone number

Posted by SarahF SarahF
Message 8 of 10 1,595 Views

Hi Ros, thanks for your message. May I ask if you're needing help updating your mobile number? You'll need to call our team on 13 17 19 to arrange this as we would need to identify you. Thanks!

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