on 30-11-2016 10:44 PM
Once in, select Self Service > My Details, and once you've re-authenticated yourself, you can update your contact details from there.
However, if you either don't have a Desktop/Tablet, OR you need to update your Mobile Number - you will need to call Customer Service.
Mobile numbers can't be updated online, as they are used as part of the security features for BOB, so Bankwest wants to do some extra identity checks first to make sure it is really you that's updating the mobile number, and not someone pretending to be you.
Hope that helps.
on 20-06-2017 08:17 PM - last edited on 21-06-2017 11:27 AM by LyndsC
I got a new phone number it is xxxx xxx xxx can you just up date that for me so I can get my new pin number
on 21-06-2017 11:27 AM
Hi @Kilindie26, for security reasons we can't access or discuss any personal account information via the forum, so we'd need to speak with you over the phone to assist with this. If you can give us a call on 13 17 19 between 8am - 8pm we can ensure your mobile phone number is updated.
Please note that I have removed your contact number from the above post to protect your personal information, and the security of your accounts. We do ask that in future you avoid sharing any personal details in a public forum or over the internet. Thanks!
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