on 11-10-2018 09:46 PM
Hi, im currently overseas and am trying to pay for a flight online. Before leaving Perth i turned off the verification text message but it says on the airline website it is still not authorized by the bank.
on 15-10-2018 01:27 PM
Hi @Jr12345, really sorry to hear this.
If there is an SMS Exemption in place, then the message you're receiving sounds like it could relate to something else. We're not able to view or provide any personal information via the Forum, though if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to take a look for you and see how they can help further. Alternatively, you can call our Contact Centre on +61 8 9486 4130 from overseas.
This is a reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
Otherwise you can call us on +61 8 9449 2840 using Skype - please note that standard international call/Skype rates will apply. All services are available 24/7, so you can speak with a consultant at any time.
Let me know how you go.
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