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Easy alerts not working on iphone

Posted by vivekgreets vivekgreets
Message 1 of 7 637 Views

I am new bankwest user and trying to enable easy alerts on my iphon6. Using iOS 11.3.1. When I enable easy alerts on my phone. It asks me to enable push notifications in the settings menu. I have checked and notifications is already enabled in the settings. The easy alerts option stay off. Please help with the issue.

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Re: Easy alerts not working on iphone

Posted by LyndsC LyndsC
Message 2 of 7 637 Views

Hi @vivekgreets, I've spoken to our mobile team and they have let me know they're aware of this and looking into getting it resolved as soon as possible. Thanks

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Re: Easy alerts not working on iphone

Posted by Seb295 Seb295
Message 3 of 7 578 Views

I to am having the same issue on my iPhone +8 everything is of the latest update. Was working on my old 7+ but that phone ended up being destroyed so... if you can resolve this issue as the notifications are a blessing in disguise. 

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Re: Easy alerts not working on iphone

Posted by LyndsC LyndsC
Message 4 of 7 572 Views

Hi @Seb295, we are aware of this issue and our mobile team are working on getting this resolved as a priority. Thanks

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Re: Easy alerts not working on iphone

Posted by DanaeC DanaeC
Message 5 of 7 567 Views

Hi @vivekgreets & @Seb295, just wanted to give you a heads up that a fix for this was released in our latest app update. Updating to version 3.6.1 of the app should ensure you no longer experience this issue Smiley Happy Thanks!

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Re: Easy alerts not working on iphone

Posted by vivekgreets vivekgreets
Message 6 of 7 540 Views

Awesome. It works perfectly. I am really happy to find that Bankwest service is really awesome. Glad that I choose Bankwest. Keep it up guys!

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Re: Easy alerts not working on iphone

Posted by LyndsC LyndsC
Message 7 of 7 539 Views

I'm glad to hear it's working again for you @vivekgreets, and also to hear you're loving our service!

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