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FJO
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E-Statement on Mobile App

Posted by FJO FJO
Message 1 of 6 235 Views

Hi

 

I used to be able to download my statements from the mobile app but now all it does is pop up a Security Update windows that says "Secure Network communication could not be established.  Please check your network or try again later" with an OK button.  I have tried this a few times since early June with the same result.  Do you have any idea why this is happpening?

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Re: E-Statement on Mobile App

Posted by LyndsC LyndsC
Message 2 of 6 234 Views

Hi @FJO, I'd like to look into this for you with our Mobile Team. Can I ask what device it is that you have the app installed on?

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FJO
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Re: E-Statement on Mobile App

Posted by FJO FJO
Message 3 of 6 232 Views

Hi LyndsC

 

It is a Samsung Galaxy Tab S2.

 

 

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Re: E-Statement on Mobile App

Posted by LyndsC LyndsC
Message 4 of 6 220 Views

Thanks @FJO, can I ask this specifically a tablet or is it also a mobile phone?

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FJO
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Re: E-Statement on Mobile App

Posted by FJO FJO
Message 5 of 6 216 Views

Hi LyndsC

 

It is only a tablet.

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Re: E-Statement on Mobile App

Posted by DanaeC DanaeC
Message 6 of 6 167 Views

Thanks for confirming @FJO - I've asked our Mobile Team to take a look at this, and I'll get back to you as soon as I have anything from them. Thanks!

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