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FJO
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E-Statement on Mobile App

Posted by FJO FJO
Message 1 of 7 952 Views

Hi

 

I used to be able to download my statements from the mobile app but now all it does is pop up a Security Update windows that says "Secure Network communication could not be established.  Please check your network or try again later" with an OK button.  I have tried this a few times since early June with the same result.  Do you have any idea why this is happpening?

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Re: E-Statement on Mobile App

Posted by LyndsC LyndsC
Message 2 of 7 951 Views

Hi @FJO, I'd like to look into this for you with our Mobile Team. Can I ask what device it is that you have the app installed on?

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FJO
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Re: E-Statement on Mobile App

Posted by FJO FJO
Message 3 of 7 949 Views

Hi LyndsC

 

It is a Samsung Galaxy Tab S2.

 

 

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Re: E-Statement on Mobile App

Posted by LyndsC LyndsC
Message 4 of 7 937 Views

Thanks @FJO, can I ask this specifically a tablet or is it also a mobile phone?

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FJO
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Re: E-Statement on Mobile App

Posted by FJO FJO
Message 5 of 7 933 Views

Hi LyndsC

 

It is only a tablet.

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Re: E-Statement on Mobile App

Posted by DanaeC DanaeC
Message 6 of 7 884 Views

Thanks for confirming @FJO - I've asked our Mobile Team to take a look at this, and I'll get back to you as soon as I have anything from them. Thanks!

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Re: E-Statement on Mobile App

Posted by MegB MegB
Message 7 of 7 708 Views

Hey @FJO, thanks for your patience while we looked into this for you. Our Mobile Team have advised that there's nothing they can see from their end which would cause the error message you've received. What they've recommended is deleting and re-installing the app to ensure that you're running the most up to date version. This could also occur if you're using an unsecure wifi connection.

Please let us know if you get this error message again.

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