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Copy account details function

Posted by cgm cgm
Message 1 of 7 3,024 Views

Within the iOS Bankwest mobile app, you can copy account details by holding your finger on the relevant account within the Accounts section.  It's an awesome function!

 

However, when pasting the copied details into a message or email I have noticed it doesn't paste my full account name. A letter is missing from one of my middle names.

 

Including spaces my full name would be 30 characters, it is only coping over 29 characters.

 

Is there a character limit on this function?

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Re: Copy account details function

Posted by LyndsC LyndsC
Message 2 of 7 3,019 Views

Thanks for your question @cgm!

@JustinJ have you come accross this before? And any idea why this may be happening?

Mobile App Team

Re: Copy account details function

Posted by JustinJ JustinJ
Message 3 of 7 3,015 Views

That's interesting @cgm, I haven't come across this before!

There are no character limits within the app for that, so it might be best to give a call to 13 17 19 so we can look into this further and check this against the details we have on file.

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Re: Copy account details function

Posted by cgm cgm
Message 4 of 7 3,013 Views

I've just spoken with an operator on 13 17 19 @JustinJ. The operator advised my details are correct on file.

 

The operator advised it may have the same character limit as when you enter in the account name on online banking. The solution I was offered was to just manually add the missing letter in the message or email.  It wasn't a very helpful interaction with 13 17 19.

 

 

 

 

 

Mobile App Team

Re: Copy account details function

Posted by JustinJ JustinJ
Message 5 of 7 3,008 Views

Thank you for letting us know the outcome, @cgm

Whilst we don't have a limit on that text in the app, we share a lot of details with online banking and so a limit there would affect the name as we receive it.

Sorry we can't do anything for it right now, but I can use this lead to look into this further. The call may have been more helpful than you first think.

 

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Re: Copy account details function

Posted by LyndsC LyndsC
Message 6 of 7 3,006 Views

I'm sorry to hear this @cgm, I'll pass this feedback onto our Contact Centre to be addressed. Thanks!

Senior Contributor

Re: Copy account details function

Posted by cgm cgm
Message 7 of 7 2,987 Views

Thanks @JustinJ and @LyndsC!

 

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