on 06-03-2019 10:57 AM
Hey there @Welajoy23, I can certainly understand your concerns here.
If your card is linked to an account/application that's not in your name, you'd need to reach out to the merchant and discuss how they may be able to ensure this is rectified on their end.
From our side, the best and safest thing to do would be to get in touch so that we can cancel the card being used without your consent, and issue you with a new one. Just log in to your Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, so our Online Team can get this sorted for you ASAP. Alternatively, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.
You'll then be able to update your apps with the new card details, and dispute any previous debits that were done without your knowledge or consent. For more information on our Dispute process, please click here.
Let me know how you go.
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