on 22-09-2016 05:46 PM
In what situations will BankWest not authenticate my card and why? What else can be done to make sure it doesn't happen again? It's frustrating that a credit card marketed for travellers is having issues with overseas usage.
on 23-09-2016 10:52 AM
Hi @Hdpevans, thanks for contacting us in regards to this and I'm sorry to hear of your experience. For security reasons we can't access or discuss your accounts so I'm unable to see what's happened here. We do have some security measures in place that can stop transactions that appear to be unusual or a risk to your card. Unfortunately we can't guarantee this would not happen again, as every transaction is different.