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Cant login to app and money hasn't shown up after transfer

Posted by CaroH CaroH
Message 1 of 2 361 Views

Hi,

I receive an error message everytime I try to login to the app (android), plus I transferred money to my CommBank account on the weekend and it usually shows up instantly but has yet to appear. 

 

Cheers

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Re: Cant login to app and money hasn't shown up after transfer

Posted by LyndsC LyndsC
Message 2 of 2 336 Views

Hi @CaroH, can I ask if you have received the funds in your CommBank account yet? In regards to the app - we did have reports of customers having issues with logging in yesterday morning. We worked to resolve this as a priority and it was resolved shortly after, so you should now be able to log in. Thanks

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