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Can't set up PIN login on Android

Posted by debacle debacle
Message 1 of 6 353 Views

Hi,

 

Try as I might, searching the forums and the internet, I can not set PIN login.

 

My old phone died and I had to get a new phone, an S8, so I can only think this is related to that somehow.

 

How do I go about resolving this please, as I don't take my security token everywhere with me.

 

Cheers.

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Re: Can't set up PIN login on Android

Posted by LyndsC LyndsC
Message 2 of 6 353 Views

Hi @debacle, to set the PIN login on your new phone, you'll first need to log in using your secure code. From here select 'settings' then 'Set PIN login' and follow the prompts.

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Re: Can't set up PIN login on Android

Posted by debacle debacle
Message 3 of 6 243 Views

Hi @LyndsC The issue is, every time I login I do not see any settings to choose Set PIN login. The app just appears, to me at least, to be a copy of the webpage. I have attempted clearing the app data, re-installing with the same result.

 

IMG_20171025_102655655.jpg

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Re: Can't set up PIN login on Android

Posted by LyndsC LyndsC
Message 4 of 6 241 Views

HI @debacle, can I ask if you are logging into the app with your Personal online banking PAN or an Online Business Banking(OBB) PAN? the reason that I ask is that the OBB PAN doesn't currently offer the PIN login feature.

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Re: Can't set up PIN login on Android

Posted by debacle debacle
Message 5 of 6 240 Views

Hi @LyndsC Business, so that would explain it. I'm sure I was able to previously though.

 

Is there an ETA on PIN for Business? As a workaround I have created an admin user and this seems to allow me access without the token.

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Re: Can't set up PIN login on Android

Posted by LyndsC LyndsC
Message 6 of 6 239 Views

We don't have any updates at this stage @debacle, however as soon as we do we'll make sure to post about it in the forum! Thanks!

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