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Can't set Pin login, keeps back looping

Posted by wizzer1865 wizzer1865
Message 1 of 6 36 Views

The Android app won't allow me to set the pin login option. Everytime I enter the SMS code it briefly goes to next screen and then loops back to the SMS code input screen. I have it setup on 2 other devices without a problem. This device is a Galaxy S4.

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Re: Can't set Pin login, keeps back looping

Posted by LyndsC LyndsC
Message 2 of 6 32 Views

Hi @wizzer1865, can I ask what version of Android you are running on your phone?

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Re: Can't set Pin login, keeps back looping

Posted by wizzer1865 wizzer1865
Message 3 of 6 31 Views

I'm running 5.0.1.

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Re: Can't set Pin login, keeps back looping

Posted by LyndsC LyndsC
Message 4 of 6 24 Views

Thanks @wizzer1865, can I ask you to please go into the settings on your phone and check that it does not have "Do not keep activities" switched on? To get there you'll need to select Settings -> More -> Developer Options -> Scroll down to Apps and then 'Do not keep activities'. Thanks!

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Re: Can't set Pin login, keeps back looping

Posted by wizzer1865 wizzer1865
Message 5 of 6 20 Views

That worked, thanks.

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Re: Can't set Pin login, keeps back looping

[ Edited ]
Posted by LyndsC LyndsC
Message 6 of 6 18 Views

Glad to hear this has  worked @wizzer1865 :-) Have a great week!

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