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Can't set Pin login, keeps back looping

Posted by wizzer1865 wizzer1865
Message 1 of 9 760 Views

The Android app won't allow me to set the pin login option. Everytime I enter the SMS code it briefly goes to next screen and then loops back to the SMS code input screen. I have it setup on 2 other devices without a problem. This device is a Galaxy S4.

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Re: Can't set Pin login, keeps back looping

Posted by LyndsC LyndsC
Message 2 of 9 756 Views

Hi @wizzer1865, can I ask what version of Android you are running on your phone?

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Re: Can't set Pin login, keeps back looping

Posted by wizzer1865 wizzer1865
Message 3 of 9 755 Views

I'm running 5.0.1.

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SOLUTION

Re: Can't set Pin login, keeps back looping

Posted by LyndsC LyndsC
Message 4 of 9 748 Views

Thanks @wizzer1865, can I ask you to please go into the settings on your phone and check that it does not have "Do not keep activities" switched on? To get there you'll need to select Settings -> More -> Developer Options -> Scroll down to Apps and then 'Do not keep activities'. Thanks!

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Re: Can't set Pin login, keeps back looping

Posted by wizzer1865 wizzer1865
Message 5 of 9 744 Views

That worked, thanks.

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Re: Can't set Pin login, keeps back looping

[ Edited ]
Posted by LyndsC LyndsC
Message 6 of 9 742 Views

Glad to hear this has  worked @wizzer1865 :-) Have a great week!

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PIN

Posted by Cal Cal
Message 7 of 9 211 Views

My self service won't show list of cards on my phone so can't set my PIN!!!

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Re: Can't set Pin login, keeps back looping

Posted by Cal Cal
Message 8 of 9 215 Views

I have an apple 4s and also use an Android smartphone but I can't use the manage my cards in Self service  to set a PIN 😡😡😡

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