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Can't add card to android pay

Posted by K3NSHI92 K3NSHI92
Message 1 of 7 1,082 Views

i am trying to add my card on android pay and all i get is the message

 

"Card can't be added, This card has been added to Android Pay too many times. To add it on this device, you'll need to remove it from Android Pay on another device, then try again."

i have never used android pay on any other device, what should i do??

 

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Re: Can't add card to android pay

Posted by LyndsC LyndsC
Message 2 of 7 1,065 Views

Hi K3NSHI92, can I ask if this is the first time you have tried to register your card, and also, how many devices you have registered? Thanks

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Re: Can't add card to android pay

[ Edited ]
Posted by K3NSHI92 K3NSHI92
Message 3 of 7 1,044 Views

this isnt the first time i've tried to register my card, i have actually had it successfully added in the last 2 weeks since my original comment. i have only ever registered one device

 

Edit: now im having issues again, getting the same error Smiley Sad wish there was an easy way to fix it.......

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Re: Can't add card to android pay

Posted by LyndsC LyndsC
Message 4 of 7 1,034 Views

Can I ask if you have done any resets on your phone, or uninstalled and reinstalled the app @K3NSHI92? ^Lynds

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Re: Can't add card to android pay

Posted by K3NSHI92 K3NSHI92
Message 5 of 7 1,031 Views

I have done both of those on my device 

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Re: Can't add card to android pay

Posted by LyndsC LyndsC
Message 6 of 7 1,028 Views

I'd like to look into this further for you @K3NSHI92, however we'll need to speak with you over the phone to do this. Can you please send me an email to forum@bankwest.com.au with your full name, contact number and forum username so that I can arrange a call to look into this. Thanks!

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SOLUTION

Re: Can't add card to android pay

Posted by SarahF SarahF
Message 7 of 7 997 Views

Hi @K3NSHI92, I'm glad our Customer Solutions team were able to help get this resolved. Our team have given me this link which may help customers in future who are wanting to Add/Edit or remove a card from Android Pay.

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