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Can I reset my mobile app from overseas?

Posted by pgaynor pgaynor
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Re: Can I reset my mobile app from overseas?

Posted by DanaeC DanaeC
Message 2 of 2 77 Views

Sorry to hear you're having trouble with your Online Banking @pgaynor .
If you have your bank card details, and can receive an SMS Code to your registered Australian mobile, you'll be able to reset your Secure Code yourself, using the "Forgotten your Secure Code? / Reset your Secure Code online" link on the login screen.
If you're unable to do this, we'll need to verbally identify you so that we can get you back up and running.
We'd ask that you call our Contact Centre on* +61 8 9449 2840 using a landline, mobile or Skype - please note that standard international call/Skype rates will apply.
Otherwise, if you call +61 8 9486 4130 using a landline, you can reverse the charges. You would need to contact the International Operator in the country you are in, so keep in mind that we are unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
You’ll be bumped up the queue by calling either of these numbers, so you won’t need to be on hold for too long.
Alternatively, we can give you a call between 7am - 4pm AWST Monday - Friday. Please send through your best contact number and your preferred contact time to, so that we can reach out.

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