Bankwest Forum

Ask a new question
Reply
Highlighted
New Member

Can I reset my mobile app from overseas?

Posted by pgaynor pgaynor
Message 1 of 2 92 Views
 
Reply
0 Kudos
Moderator

Re: Can I reset my mobile app from overseas?

Posted by DanaeC DanaeC
Message 2 of 2 68 Views

Sorry to hear you're having trouble with your Online Banking @pgaynor .
If you have your bank card details, and can receive an SMS Code to your registered Australian mobile, you'll be able to reset your Secure Code yourself, using the "Forgotten your Secure Code? / Reset your Secure Code online" link on the login screen.
If you're unable to do this, we'll need to verbally identify you so that we can get you back up and running.
We'd ask that you call our Contact Centre on* +61 8 9449 2840 using a landline, mobile or Skype - please note that standard international call/Skype rates will apply.
Otherwise, if you call +61 8 9486 4130 using a landline, you can reverse the charges. You would need to contact the International Operator in the country you are in, so keep in mind that we are unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
You’ll be bumped up the queue by calling either of these numbers, so you won’t need to be on hold for too long.
Alternatively, we can give you a call between 7am - 4pm AWST Monday - Friday. Please send through your best contact number and your preferred contact time to Forum@Bankwest.com.au, so that we can reach out.
Thanks!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.