Bankwest Forum

Ask a new question
Reply
New Member

Bankwest Lagging Behind

Posted by whiterabbit whiterabbit
Message 1 of 2 123 Views

Why is Bankwest always lagging behind in the technology department?

 

First of all we still don't have access to Apple Pay. Many of the other (and often smaller) banks have been offering this for a number of years and if you have an Android phone you can use Google Pay.

 

Second of all PayID, once again Bankwest is behind the other banks who offer payments with a PayID.

 

It seems that Bankwest is happy to close branches however won't invest in new technology. Is this to increase the profit or is it to remain inferior to its parent company Commonwealth Bank?

Reply
0 Kudos
Moderator

Re: Bankwest Lagging Behind

Posted by MegB MegB
Message 2 of 2 118 Views

Hi @whiterabbit, at present we’ve been unable to agree on commercial terms with Apple that would enable us to deliver Apple Pay for our customers. We know that some of our customers are frustrated that this isn't a facility we can provide at this stage and I'm sorry I don't have a different answer for you.

 

We're currently putting the finishing touches on the next phase of our PayID rollout (sending using PayID), to ensure a smooth experience for our customers and hope to have this available soon. In the meantime Bankwest customers can create their PayID and start receiving faster payments straight away. We'll be letting all of our customers know as soon as we have a set date.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.