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FJO
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Bankwest App - Problem Loading

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Posted by FJO FJO
Message 1 of 6 131 Views

Hi I have been using the Bankwest app for quite a while now without any problems on my Samsung Galaxy Tab A with android (and it worked fine last Thursday). Now all of a sudden it won't load, it authenticates me then says loading but nothing is happening just continually scrolling the loading message.  I have uninstalled and reloaded the app as well as clearing the Android Cache Partition but am still experiencing the same problem.  Any ideas?

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Re: Bankwest App - Problem Loading

Posted by rotaxh46 rotaxh46
Message 2 of 6 111 Views

I am having the same problem on Samsung Galaxy Tab 4 running Android 5.0.2.

 

Have been using app for more than a year and it stopped working a few days ago.

 

Seems to authenticate, but then just sits with white box saying "Loading....."

 

I have also cleared caches and re-installed. No luck.

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Re: Bankwest App - Problem Loading

Posted by LyndsC LyndsC
Message 3 of 6 106 Views

Hi @FJO & @rotaxh46, thanks for contacting us in regards to this. I am looking into this with our mobile team and will let you know as soon as I have any information on this. Thanks.

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SOLUTION

Re: Bankwest App - Problem Loading

Posted by rotaxh46 rotaxh46
Message 4 of 6 102 Views

I have resolved my problem.

It appeared to start when Android System WebView updated a few days ago.

 

I normally only use the BW app with the tablet in landscape mode. I turned the tablet to portrait and attempted login and it worked. I then turned the tablet to landscape while still logging in and the app re-drew correctly in this mode.

I then logged out and logged back in with the tablet in landscape and the app worked normally.

 

I had a similar problem with another app a while back, which is why I thought to turn the tablet around. The BW app had not updated in a few months so I reasoned that the problem was most likely local to my end.

FJO
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Re: Bankwest App - Problem Loading

Posted by FJO FJO
Message 5 of 6 87 Views

Hi rotaxh46 I followed your instructions and it is now working again.  Thanks for the solution.

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Re: Bankwest App - Problem Loading

Posted by DanaeC DanaeC
Message 6 of 6 77 Views

Thanks for sharing your resolution @rotaxh46. This is really handy to have if it's something that we see pop up again in the future.

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