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Bankwest App - PIN and Touch ID

Posted by whiterabbit whiterabbit
Message 1 of 8 2,633 Views

The latest update appears to have broken the login for the Bankwest App.


After signing in with my PAN and password it gives the option to set a PIN and enable Touch ID (which I do). When you got to sign in again it has forgotten the PIN and Touch ID settings. This is rather inconvient using a long and complicated Secure Code


Can you pass this onto the developement team to look at?

 

iPhone 6

IOS 11.4.1

Bankwest App Version 3.9.2

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Re: Bankwest App - PIN and Touch ID

Posted by MegB MegB
Message 2 of 8 2,632 Views

Hey @whiterabbit, thanks for letting us know about this, it's definitely a frustrating error. I've passed this through to our App Team and will let you know when I have any updates. In the meantime, thanks so much for your patience.

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Re: Bankwest App - PIN and Touch ID

Posted by Ashley1 Ashley1
Message 3 of 8 2,628 Views

I have the same issue. So is it just random or effects everyone?

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Re: Bankwest App - PIN and Touch ID

Posted by MegB MegB
Message 4 of 8 2,610 Views

It's seemingly random @Ashley1, I believe the team are working on a fix as we speak which will hopefully be live soon.

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Re: Bankwest App - PIN and Touch ID

Posted by MegB MegB
Message 5 of 8 2,594 Views

Hey @whiterabbit, just wanted to let you know that there's an update in the App Store that should fix this issue. Please update the app and reset your PIN/TouchID and let me know if you have any trouble.

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Re: Bankwest App - PIN and Touch ID

Posted by Belly Belly
Message 6 of 8 2,554 Views

I’m using the latest version and still having this issue although with Face ID rather than touch. It has constantly been happening over the past year or so.

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Re: Bankwest App - PIN and Touch ID

Posted by aztrix aztrix
Message 7 of 8 2,493 Views

I keep my apps current and it ain't working, is this fixed in the latest update yesterday?

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Re: Bankwest App - PIN and Touch ID

Posted by DanaeC DanaeC
Message 8 of 8 2,489 Views

Hi all,

 

An update has now been loaded to the App Store (V3.9.4) which should fix this. Please do let us know if this error still occurs.

 

Thanks for your patience Smiley Happy

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