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BankWest smartphone app

Posted by Aussielee5 Aussielee5
Message 1 of 2 257 Views

I have the app on multiple devices.  On my iPhone, the app is stuck in a loop that tells me I have entered the secure code incorrectly too many times.  Resetting the code doesn’t fix the problem. I tried deleting the app and reinstalling but that doesn’t help.  BankWest forced a change in the secure code but the smartphone App rejected it.   The app on other devices works fine.   

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Re: BankWest smartphone app

Posted by MegB MegB
Message 2 of 2 236 Views

Hey @Aussielee5 that's definitely strange. 

Can you please delete the app again and then log into your online banking using a PC/laptop and select 'Self service' > 'Manage devices' > remove the iPhone and then re-install the app again. 

Let me know how you go. 

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